Shipping
Our Products are shipped frozen, and depending on the weather and distance to travel, are also packed in an insulated Bag, gel packs and/or dry ice. All this is done to insure that your product arrives to you in perfect condition. We ship from Monroe, NY 10950. We ship at this time throughout US only (Products are available in Canada and UK email for location) In order to avoid Products being held over the weekend in transit we only ship Monday Tuesday and Wednesday, orders placed untill 2:00 PM Eastern Standard Time will be shipped same day or latest the following day (With exception on sample packs depending on availability due to the overwhelming respond), Any destination in our FedEx Ground 1 or 2 day Zone can be shipped FedEx Ground and depending on the distance will be delivered between 1 to 2 Business days Any destination Beyond our 2 day zone can only be shipped 2nd Day or Overnight.
Product Condition
Katz Gluten Free Baked Goods may arrive Frozen or thawed as long as it’s in transit no longer then 2 days it should be great. Please make every effort to place frozen items in the freezer as quickly as possible.
Return Policy
All orders are final we cannot accept any returns
Damage
Please note shipping baked goods risk damage due to the volume of movement during transportation via the carrier, we are not responsible for damage during transportation.
If a package is physically damaged upon arrival please make driver aware and do not accept package make sure driver marks it damaged and please contact us and we will file a claim with the carrier.
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